Hanoi La Palm Premier Hotel & Spa

Location: very near to some famous restaurants in Hanoi (highly recommend Trung Kitchen, ERA restaurant and MET Vietnamese restaurant) cheap souvenir shops, convenience store, and tourist sites. The place is also quiet hence you can have a good sleep. There's a free breakfast. Selection are limited but food tastes good. Staff: They are very kind and hospitable; they really help the guests whenever there's a concern. I would like to commend the front desk staff (male) who was in charge of our checkout. We checkout early morning (430am) and he was so kind enough to offer us water, banana and bread to eat on our way to the airport. Tina, the other front desk staff is also kind and very acomodating. I wasnt able.to get the name of all the staff but their service is really good.

great location to go walk around old quarter. just 300 meters walk to Hoàn Kiếm Lake Park. it's located on 35 P. Hàng Quạt, a well known road by a taxy /limo services. the best one is road facing room (level 5 or 6), and enjoy a nice sunrise before start your morning.

The staff was very accommodating with our requests. Our flight arrived at 7am so we asked if we could advance our breakfast on our last day since we will be leaving before the buffet time starts anyway, and they did. We were able to comfortably eat breakfast as soon as we landed in Vietnam. They also allowed us to do an early check-in, and the rooms were really comfortable to stay in. The staff gave us a lot of tips on which restaurants to eat and which tourist attractions to go to. They also helped us with some of our tours. In terms of hospitality, we are giving them 200%, superb service. And on top of all these, since they knew we were leaving at dawn, they prepared sandwiches and fruits for us to bring in the airport. This didnt feel like any other hotel, it felt like home.

I liked the friendly helpful staff. Good location from which to explore hanoi old quarter. The breakfast was reasonable. Overall for the price we paid for the room was reasonable, nothing was uncomfortable. Room was kept clean.

All the staff, the front desk, doorman, tour desk, breakfast room, were friendly and polite. The location, very close to Hoan Kiem lake and in the old quarter, was perfect. Our room was quiet and the bed and pillows comfortable. The mini fridge and kettle were appreciated, as was the good shower. The breakfast buffet included cerals, fruit, veg, pastries, bread, bain marie dishes, and eggs cooked to order. We would definitely recommend and stay again.